Last Updated: Jan 1, 2026
Thank you for visiting Eyeknown ("Site"). The Site is owned and operated by Liquidity Labs Holdings Limited (together "LLH", "we", "our", or "us"). This Privacy Policy together with our Terms of Service sets out the basis on which any Personal Information we collect from you ("you", "your", or "customer"), or that you provide to us, will be processed by us.
By "Personal Information", we mean any information which, either alone or in combination with other data, enables you to be directly or indirectly identified, for example your name, email address, username, contact details or any unique identifier such as an IP address, device ID or other online identifier.
Please read the following carefully to understand what data we collect, how that data is used and the ways it can be shared by us. If you do not wish for your Personal Information to be used in the ways described within this Privacy Policy then you should not access or use the Site or use any of the services, functions, or features offered from time to time on the Site ("Services").
1.1. Information you give us. This is information about you that you give us by:
1.2. Information we collect about you. Each time you use the Services, we may automatically collect the following information, which may be considered to be Personal Information when combined with other information about you: technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the dates and times you use the Site, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call the contact phone number provided on our Site.
Similar to other websites, our Sites utilize browser cookies (small text files stored on a user's web browser when you visit a website), web beacons and similar tracking technologies (collectively, "Cookies") to collect and store certain information when you use, access, or interact with our services.
Special categories of data: We do not collect any special categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records; prevent or detect fraud; process payments; or analyze your use of our Services.
1.3. In order for us to verify your identity we may collect copies of the following Personal Information: photo identification documents such as a passport or driving license; bank statements; documents which show your residential address such as a utility or service company statement.
If you wish to transact on and use the Site or use the Services, LLH will collect information about you for the purposes set out below. Information you provide to us may be used to:
2.1. establish and maintain a responsible commercial relationship with you;
2.2. understand your needs and your eligibility for products and services;
2.3. inform you about trading and financing features;
2.4. provide information to you about developments and new products, including changes and enhancements to the Site;
2.5. develop, enhance, and market products and services, and provide products and services to you;
2.6. process billing and collection of any fees;
2.7. conduct surveys and get feedback from you;
2.8. deliver products and services to you;
2.9. provide you with news and other matters of general interest to you as an LLH customer;
2.10. as we believe reasonably necessary, advisable or appropriate to comply with our legal or regulatory obligations and to respond to legal, regulatory, arbitration or government process or requests for information issued by government authorities or other third parties or to protect your, our, or others' rights;
2.11. It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us.
3.1. We will process your Personal Information on the following grounds:
3.2. Generally, we do not rely on consent as a legal basis for processing your Personal Information other than in relation to our use of cookies or when we send third party direct marketing communications to you via email or text message.
4.1. LLH is committed to protecting your privacy. Internally, only people with a business need to know Personal Information, or whose duties reasonably require access to it, are granted access to customers' Personal Information. Such individuals will only process your Personal Information on our instructions and are subject to a duty of confidentiality.
4.2. The Site's systems and data are reviewed periodically to ensure that you are getting a quality service and that leading security features are in place. We have put in place procedures to deal with any actual or suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5.1. You agree that we have the right to share your Personal Information with: Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries including their respective contractors, affiliates, employees or representatives. Our service providers, to the extent necessary to supply the Services to you; Token issuers in the event you elect to contribute to their token; Selected third parties, including identity verification sites and analytics and search engine providers that assist us in the improvement and optimization of the Services. Authorities and law enforcement agencies worldwide either when ordered to do so or on a voluntary basis if this appears reasonable and necessary to us.
5.2. We will also disclose your Personal Information to third parties: If LLH or substantially all of its assets are acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of us, our clients, or others.
6.1. Your Personal Information will be stored on LLH's servers on Google Cloud and may be transferred worldwide.
6.2. Personal Information and other data may therefore be exported outside of the jurisdiction in which you reside. Your Personal Information may be processed and stored in a foreign country or countries. Under those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to obtain access to your Personal Information through foreign laws.
6.3. Unfortunately, the transmission of information via the Internet is not completely secure. While we do our utmost to protect your Personal Information, we cannot guarantee the security of your data transmitted to us over the email or through the Site; any transmission is at your own risk.
6.4. EEA customers: We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Where we transfer our data outside of the EEA, we ensure that adequate safeguards are in place.
7.1. You may access and verify your Personal Information held by LLH by submitting an email request to our support team.
7.2. If you no longer wish to receive marketing communications from us, you can let us know. The electronic marketing communications we send to you also contain opt-out mechanisms.
7.3. EEA Customers have the right to:
No fee is usually required to access your Personal Information or exercise any of your other rights. We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
8.1. This Privacy Policy and the use of your Personal Information only applies to the information you provide to us. You are cautioned that if you disclose Personal Information or personally sensitive data through use of the Internet, such as through chat rooms, communities, bulletin boards, or other public online forums, this information may be collected and used by other persons or companies over which LLH has no control.
8.2. LLH takes all reasonable endeavours to protect and safeguard Personal Information, but there are protective measures you should take, as well. Do not share your Personal Information with others unless you clearly understand the purpose of their request. Do not keep sensitive Personal Information in your e-mail inbox or on Webmail. Use secure passwords and always use two-factor authentication (2FA), where available.
Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to our support team through the contact page.
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